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« A Banker's Bankruptcy | Main | Rethinking Performance and What I Did This Past Week »
Monday
29Dec2008

Can A Leader Recover From Even the Most Reactive Comments?

The family went to dinner last week and ran into a previous supervisor of mine. We exchanged pleasantries, updated each other on family happenings (many grandchildren for him, Bill's heart surgery for us) and had a nice conversation.

Whenever I think of this one supervisor, I always come back to a meeting a few years back. In an unguarded, very frustrating moment, he let loose with a reactive, in-your-face, less than 20 word comment about his management team. I was part of his management team and we were all in the room.

The comment was a suck-the-air-out-of-the-room-did-I-say-that-out-loud kind of comment. It was an I-do- not-have-to-take-this-I-am-quitting-on-Monday-drive-home-through-the-tears kind of comment. I didn't quit on Monday and, after some (healing) time, realized that I had forgotten whose sandbox I was playing in. I was doing what I thought needed to be done and not what my boss wanted me to do. 

Life went on, I eventually left the company and we run into each other periodically. We always have pleasant conversations, yet each and every time I see him, that one meeting comes back to me. In that meeting, he lost some ground with me and I am not sure he will ever completely recover from that in my eyes. (Yes, this is all about me!)

As I move through my day, I have a fear that I will speak something that I am unable to recover from.  Fear may actually be too strong of a word, it is a more of a strong awareness or constant consciousness.  I know that what I say (or not say) and how I choose to say it (or not say it) can impact others either negatively or positively. This awareness causes me stop, think, and breathe - and not talk - when I am upset.

The big question for me now is, am I not saying what needs to be said, when it needs to be said, so that it is heard?

I wonder.

Reader Comments (4)

Ah this is such a dilemma Lisa. Personally I am more likely to go into a quiet sulk than say something in the heat of the moment - neither of which add a whole lot of value. I did an emotional intelligence programme with Napier University here in Edinburgh earlier this year and one of the best tools in the pack encouraged thoughtful reflection on an issue to support finding a way to deal with it that would be acceptable. A few weeks later I had an opportunity to try it. I felt that I was being excluded from something important and could not work out why ( why I was being excluded and/or why I felt that way) and what to do about it. It ended up with me telling a colleague straight how I felt . It was the first step to building a stronger relationship that I really don't think we could have achieved otherwise.
I am interested to hear how this develops for you.
Monday, December 29, 2008 | Unregistered CommenterJackie Cameron
It's all about delivery. You can say what needs to be said without being an ass but you do have to pause and make sure your delivery is right.
Tuesday, December 30, 2008 | Unregistered CommenterRachel - I Hate HR
Is it the supervisor's original comment that gets you, or the fact that it's still hanging out there after all this time, unatoned for?
Wednesday, January 7, 2009 | Unregistered CommenterJason
Very insightful Jason, I'd say that it is because it still out there and unatoned for.
Wednesday, January 7, 2009 | Registered CommenterLisa Rosendahl
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